Privacy Policy

1. Data Controller

Kelurantimx Servicios Financieros S.A. de C.V., with address at Av. Paseo de la Reforma 505, Floor 12, Col. Cuauhtemoc, C.P. 06500, Mexico City, CDMX, Mexico, is responsible for the processing of your personal data.

For any inquiries related to the protection of your personal data, you may contact our Data Protection Department at privacidad@kelurantimx.com or by phone at +52 55 4170 8923.

2. Personal Data We Collect

We collect the following personal data directly when you provide it to us: full name, email address, and any additional information you include in the message field of our contact form.

Automatically, we collect browsing data such as IP address, browser type, operating system, pages visited, and time spent on the site. This data is collected through cookies and similar technologies in accordance with our Cookie Policy.

We do not collect sensitive personal data such as detailed financial information, health data, ethnic origin, religious beliefs, or political orientation through this website.

3. Purposes of Data Processing

Your personal data will be used for the following primary purposes: responding to your information requests and inquiries; scheduling and managing consultations with our financial advisors; providing you with information about government support programs and financial education services.

As secondary purposes, we may use your data to: send you communications about new available services, programs, and workshops; conduct satisfaction surveys; and compile internal website usage statistics. If you do not wish your data to be used for secondary purposes, you may express this by sending an email to privacidad@kelurantimx.com.

4. Legal Basis

The processing of your personal data is based on: your consent given when completing our forms; the execution of the consulting service contractual relationship; compliance with legal obligations under current Mexican legislation; and our legitimate interest in improving the quality of our services.

In accordance with Article 8 of the LFPDPPP, by providing your personal data through our website, you grant your consent for their processing as established in this Privacy Notice.

5. Transfer of Personal Data

Kelurantimx does not transfer your personal data to third parties without your consent, except in cases provided for by the LFPDPPP and its Regulations, including: requests from competent authorities duly founded and motivated; and when the transfer is necessary for compliance with legal obligations.

In the event that it is necessary to transfer your data to third-party service providers who support us in the operation of the website (such as hosting or email services), we will ensure that such third parties maintain security measures equivalent to those established in this Privacy Notice.

6. ARCO Rights

You have the right to Access, Rectify, Cancel, or Oppose (ARCO rights) the processing of your personal data. To exercise any of these rights, you must submit a request addressed to our Data Protection Department at privacidad@kelurantimx.com, including: full name, registered email address, clear description of the right you wish to exercise, and any document that facilitates the location of your data.

We will respond to your request within a maximum period of 20 business days from the date of receipt, in accordance with Article 32 of the LFPDPPP. If your request is deemed appropriate, the requested changes will take effect within the following 15 business days.

7. Security Measures

Kelurantimx implements technical, administrative, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use. These measures include data encryption in transit using SSL/TLS protocol, role-based access controls, periodic information backups, and ongoing staff training in data protection matters.

However, no security system is infallible. In the event of a security breach that significantly affects your personal data, we will notify you without undue delay in accordance with applicable legislation.

8. Modifications to the Privacy Notice

Kelurantimx reserves the right to modify this Privacy Notice at any time to adapt it to legislative, jurisprudential, administrative, or technological changes. Any modifications will be published on our website in the corresponding section.

We recommend that you periodically review this Privacy Notice to stay informed about how we protect your personal data. The date of the last update is indicated at the beginning of this document.